FAQ

  • What type of hair do you sell?

We offer 100% Raw Human Hair sourced from a single donor whenever possible. Our hair is soft, full, long-lasting, and can be colored, bleached, straightened, and curled with proper care.

  • What textures do you offer?

We currently offer:

  • Raw Straight

  • Raw Natural Wave

  • Raw Deep Wave


  • How many bundles do I need?

18”–20”

  • 2–3 bundles

22”–24”

  • 3-4 bundles

26”

  • 4 bundles recommended

If you’re purchasing a 5x5 closure, three bundles are typically enough for a full install.


  • What is a 5x5 Closure?

A 5x5 closure is a lace closure that provides a natural-looking scalp while protecting your natural hair. It offers a realistic parting space and blends seamlessly with our bundles.


  • Can I color or bleach the hair?

Yes! Since our hair is 100% raw human hair, it can be professionally colored or bleached. We recommend having all chemical services performed by a licensed stylist.


  • How long does the hair last?

With proper care, our raw hair can last 3–5 years or longer.


  • How long does shipping take?

Processing Time:
2–5 business days

Shipping:
3–7 business days

Once your order ships, you’ll receive a tracking number via email.


  • Do you offer returns?

Due to the nature of our products and for hygiene reasons, all sales are final.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.


  • Can I cancel my order?

Orders may only be canceled within 12 hours of purchase.

Once processing begins, orders cannot be canceled or changed.


  • How do I care for my raw hair?

  • Wash with sulfate-free shampoo.

  • Deep condition regularly.

  • Air dry whenever possible.

  • Use a heat protectant before styling.

  • Store hair in a satin bag when not in use.


  • Does the hair shed?

Minimal shedding is normal with all human hair. Proper care and gentle brushing will help reduce shedding.


  • Will the hair have an odor?

Raw hair may have a mild natural scent after washing and processing. This disappears after the first wash.


  • Do you restock sold-out items?

Yes! Popular lengths and textures are restocked regularly. Join our email list to be notified when your favorite items are back.


  • How can I contact you?

Email us anytime at:

support@thehairloftextensions.com

Customer Support Hours:

Monday–Friday

9:00 AM – 5:00 PM EST

Response time:

Within 24–48 business hours.