Shipping & Returns
We are committed to providing a seamless shopping experience and ensuring your satisfaction.
SHIPPING
We proudly ship throughout the United States.
PROCESSING TIME:
● Orders are processed within 1–3 business days.
● During product launches, sales, or holidays, processing may take slightly longer.
● You will receive a shipping confirmation email with tracking information once your order has been shipped.
SHIPPING TIME:
Estimated delivery after processing:
● United States: 3–5 business days
● International: 7–14 business days (where available)
Please note that shipping times are estimates and may vary due to carrier delays, weather, or customs processing.
ESTIMATED DELIVERY:
Please allow 4–8 business days from the date your order is placed to receive your order.
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Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your package every step of the way.
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Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
The Hair Loft Extensions is not responsible for packages shipped to an incorrect address provided by the customer.
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Returns & Exchanges
Due to the nature of our products and for hygiene and quality assurance reasons, all sales are final.
We do not accept returns or exchanges on:
● Raw hair bundles
● Closures
● Sale items
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Damaged or Incorrect Orders
If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery.
Email us at:
support@thehairloftextensions.com
Please include:
● Your order number
● Clear photos of the item
● A description of the issue
If approved, we will replace the incorrect or damaged item at no additional cost.
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Lost or Stolen Packages
Once your package has been marked as delivered by the shipping carrier, The Hair Loft Extensions is not responsible for lost or stolen packages.
If your package is missing, we recommend contacting the shipping carrier directly to file a claim.
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Contact Us:
If you have any questions regarding your order, shipping, or our policies, we’re happy to help.
Business Hours
Monday–Friday
9:00 AM – 5:00 PM (EST)
